Frequently Asked Questions
Everything you need to know about ZENT Care shipping, returns, and premium fashion quality.
What is the typical shipping timeframe for my order?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location but generally take between 7-14 business days.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.
How do I ensure I am ordering the correct size?
Every product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing your results to our specific garment measurements to ensure a perfect fit.
What payment methods do you accept?
ZENT Care accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my ZENT Care garments?
To maintain the longevity of our premium fabrics, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are also printed on the internal label of every garment.
Can I track my order in real-time?
Yes. Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress until it reaches your door.